Refund policy

Refund Policy

Last updated: 10/05/2026

This Refund Policy explains your rights when buying from maxxstrip.co.uk and how to request a return, refund, or replacement.

Your Statutory Rights

Nothing in this policy affects your statutory rights. If a product is faulty, not as described, or does not do what it is supposed to do, you may be entitled to a refund, repair, or replacement.

For most online purchases in the UK, customers have the right to tell the seller within 14 days of receiving the item that they want to cancel, and then have a further 14 days to return the item after telling the seller (GOV.UK returns guidance).

Change of Mind Returns

You may request a return within 14 days of receiving your order. To be eligible for a change of mind return, the item must be:

  • Unused.

  • Unopened.

  • In its original packaging.

  • In a re-sellable condition.

  • Returned with proof of purchase.

Because MAXX™ STRIP is a consumable supplement product, opened products cannot usually be returned for hygiene and safety reasons unless they are faulty, damaged, or not as described.

How to Start a Return

To request a return, email help@maxxstrip.co.uk with:

  • Your full name.

  • Your order number.

  • The email address used to place the order.

  • The reason for return.

  • Photos if the item is damaged, faulty, or incorrect.

You can also start a return directly from your web account or order confirmation.

If your return is accepted, we will provide return instructions. Please do not send products back without contacting us first.

Return Shipping

Unless the product is faulty, damaged, or incorrect, you are responsible for the cost of returning the item to us. We recommend using a tracked service because we cannot refund returned items that are not received.

If the product is faulty, damaged, or incorrect, we will advise you on the appropriate return or replacement process.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved. If approved, your refund will be processed back to your original payment method.

Refunds are usually processed within 14 days of us receiving the returned item. Your bank or payment provider may take additional time to make the funds available.

If you paid for standard delivery, eligible refunds will include the standard delivery cost where required by law. If you chose a more expensive delivery method, only the standard delivery cost may be refunded.

Damaged, Faulty, or Incorrect Items

Please inspect your order when it arrives. If the item is defective, damaged, or incorrect, contact us within 48 hours where possible at help@maxxstrip.co.uk so we can assess the issue and make it right.

Please include your order number and clear photos of the product and packaging.

Non-Returnable Items

We cannot accept returns for:

  • Opened supplement products, unless faulty or not as described.

  • Used products.

  • Items not in their original packaging.

  • Products returned without proof of purchase.

  • Products damaged after delivery due to misuse, incorrect storage, or handling.

Exchanges

We do not currently offer direct exchanges. If you want a different item, you may need to return the original eligible item and place a new order.

Contact

For returns and refunds, contact help@maxxstrip.co.uk